E-commerce is a major part of the retail sector and e-commerce logistics is a complex process in which customer satisfaction is key. Therefore working with a reliable logistics provider is vital to your e-commerce success.
Warehouse E-commerce Facilities
We understand the importance of keeping your goods safe and secure and our high security warehouse facilities boast a dedicated e-commerce section, which can also accommodate bespoke requirements.
This dedicated e-commerce area provides space for your goods, while allowing our pick and pack team access to the e-commerce IT systems, including printers for orders and address labels, in order to complete orders safely and efficiently. We are also fully equipped to deal with returns; meeting your customer requirements to allow for inventory and refund processing.
Working with The NX Group
Complete e-commerce logistics solution
Dedicated e-commerce area within secure warehouse facilities
Experience in providing multi-channel services
WMS integration with a variety of e-commerce platforms
Regular communication and updates
Flexibility for fluctuations and seasonality
Returns and Reverse Logistics
Many of our customers require a multifaceted returns operation, including grading of goods for re-sale and re-work: from simple re-packaging to more complex testing of electrical appliances.
These services help make huge financial savings for you.
IT Systems Integration
Our Warehouse Management System (WMS) easily integrates with any e-commerce platform for the order fulfilment process, including standard integration with Shopify and others. The benefits of a simple integration result in an efficient fulfilment and quick turnaround for delivery of orders to the end-customer. We operate a barcode scanning system to ensure accuracy and efficiency throughout the process.
Our expert IT team are also on hand to discuss the IT and system integration aspects, as well as overseeing the whole project to ensure a smooth operation for your e-commerce requirements.
Pick and Pack Capabilities
Our experienced e-commerce team are on hand to manage all e-commerce orders. They are efficient in the pick and pack process and in getting goods out for delivery via various courier options to meet customer’s domestic and international delivery requirements. The team are available to answer your queries and provide regular updates on the order process.
Understanding Your Brand
We understand the importance of your brand and the brand experience expected by your customers. Ensuring our pick and pack process is in-line with your own branding is key for delivering to the end customer. Our team work closely with customers to understand the brand ethos in order to effectively deliver customer expectations.