OUR SERVICES
E-commerce Fulfilment Services
E-commerce is a major part of the retail sector and e-commerce logistics is a complex process in which customer satisfaction is key. Therefore, working with a logistics company offering reliable e-commerce fulfilment services is vital to your success.
E-commerce Fulfilment Process
The NX Group covers all aspects of the e-commerce process and provides a complete solution to your e-commerce needs, offering a service directly to the consumer and incorporating delivery solutions to retailers and end customers.
Working closely with our customers, we provide a bespoke solution to meet requirements by focusing on key e-commerce logistics aspects such as platform integration, meeting customer expectations, presentation, returns, courier options and international deliveries. Our e-commerce team and your dedicated account handler are always on hand to assist with ensuring your brand experience is delivered.
BENEFITS OF
Working with The NX Group
Complete ecommerce logistics solution
Dedicated e-commerce area within secure warehouse facilities
Experience in providing multi-channel services
WMS integration with a variety of e-commerce platforms
Regular communication and updates
Flexibility for fluctuations and seasonality
Warehouse E-commerce Facilities
We understand the importance of keeping your goods safe and secure, and our high-security warehouse facilities boast a dedicated e-commerce section, which can also accommodate bespoke requirements.
This dedicated e-commerce area provides space for your goods while allowing our pick-and-pack team access to the e-commerce IT systems, including printers for orders and address labels, to complete orders safely and efficiently. We are also fully equipped to deal with returns and meet your customer requirements to allow for inventory and refund processing.
State-of-the-art infrastructure
Our warehouse facilities boast state-of-the-art infrastructure designed to support efficient and secure e-commerce fulfilment. They are equipped with advanced security systems, including 24/7 surveillance and access control.
Scalability and flexibility
Our facilities are built to scale with your business. Whether you’re a small business or a large enterprise, we offer flexible solutions to accommodate your needs.
Technology and automation
We leverage cutting-edge technology and automation to enhance our e-commerce fulfilment service. Our WMS integrates seamlessly with your e-commerce platforms, providing real-time inventory updates and order status.
Returns and Reverse Logistics
Many of our customers require a multifaceted returns operation, including grading of goods for re-sale and re-work, from simple re-packaging to more complex testing of electrical appliances.
These services can help you make significant financial savings for your business.
Efficient returns management
Handling returns efficiently is vital to customer satisfaction. We offer a streamlined returns management process, ensuring that returns are handled promptly and accurately to minimise disruptions to your inventory and operations.
Customer-friendly return policies
We will help you develop and implement customer-friendly return policies that enhance the shopping experience and build trust with your customers. Clear and easy-to-follow return procedures make the process hassle-free, encouraging repeat business.
Refurbishment and recycling
The NX Group is committed to sustainability. We offer refurbishment and recycling services for returned items, ensuring that products are either repurposed or disposed of responsibly.
IT Systems Integration
Seamless integration with e-commerce platforms
Our WMS easily integrates with any e-commerce platform for the order fulfilment process, including standard integration with Shopify and others. The benefits of a simple integration result in efficient fulfilment and quick turnaround for delivery of orders to the end customer. We operate a barcode scanning system to ensure accuracy and efficiency throughout the process.
Our expert IT team are also on hand to discuss the IT and system integration aspects, as well as oversee the whole project to ensure a smooth operation for your e-commerce requirements.
Real-time data and analytics
Real-time data and analytics are crucial for making informed business decisions. As part of our e-commerce fulfilment in the UK, The NX Group provides detailed reports and dashboards that give you insights into your inventory levels, order status, and fulfilment performance, helping you optimise your operations.
Security and data protection
We prioritise the security and protection of your data. Our IT systems are equipped with robust security measures, including encryption and regular audits, to safeguard sensitive information and ensure compliance with UK data protection regulations.
Pick and Pack Capabilities
Our experienced e-commerce team is on hand to manage all orders. They are efficient in the pick-and-pack process and getting goods out for delivery via various courier options to meet our customers’ domestic and international delivery requirements. We are available to answer your queries and provide regular updates on the order process.
Understanding Your Brand
We understand the importance of your brand and the brand experience expected by your customers. Ensuring our pick-and-pack process is in line with your own branding is key for delivering to the end customer. Our team will work closely with customers to understand the brand ethos and effectively deliver customer expectations.
