Embracing ecommerce as our customer base booms

We are stepping up our ecommerce services in response to the increasing online demand for products experienced by our retail customers, including WooWoo, KINN Living, King of Shaves and Meaco.

From our base within the “Golden Triangle” of logistics, we have noted the steep rise in requests for goods through online channels within a 48-hour – or even 24-hour – turnaround.

Key to keeping on top of the process is our recently-upgraded warehouse management system (WMS): Access’s Delta software. Accessed by our customers for reporting and order functionalities as well as by our staff, Delta automatically handles the inventory and order transactions from ecommerce platforms such as Shopify, Magento and WooCommerce.

“We’ve been using Access Delta since 2015, but the upgraded version has made the process of entering and tracking orders quicker and more efficient for our ecommerce customers,” explains Mark Moody, our Commercial Manager.

“At our end, too, the Delta upgrades have expanded the functionality of our radio frequency (RF) scanners, which can now be employed on a wider range of warehouse activities. This is invaluable for our team as they prepare and distribute ecommerce orders with short deadlines – it means that crucial seconds can be shaved off the process, which can make all the difference to the end delivery time.”

One of our customers that makes daily use of our full range of services, including ecommerce, is WooWoo: a modern, British naturally sourced range of feminine health, care and pleasure products. WooWoo opted to work with us almost two years ago, as soon as they began trading, following a recommendation from their manufacturer. Once products are purchased online by WooWoo’s own customers, they are received, processed and delivered by us to outlets across the UK.

Lucy Anderson, Founder of WooWoo, says: “We’ve found The NX Group fantastic since we started using their services – all the staff are great, from our commercial and IT contacts to the warehouse team.”

Mark Moody concludes: “With our WMS, our recent investment in extended racking at our primary retail warehouse in Northampton, and the addition of several new vehicles to our fleet in recent weeks, we are proud to be increasingly well-placed to offer streamlined ecommerce services to our customers around the country.

“What’s more, the fact that we’re situated within five miles of the M1 at Junction 16 means that our fleet can leave our site and be on the road to London, Birmingham or further afield in under 10 minutes – all of which means we are able to respond promptly even to next-day requests from our customers.”

To find out more about WooWoo, go to woowoo.fun.

For more information about our company, you can also follow us on LinkedIn and Twitter via @thenxgroup.

Did you know we also provide UK-wide palletised distribution? From our warehouse locations we offer the complete supply chain solution. With deliveries throughout the UK, including into retailer distribution centres, Amazon fulfilment centres and to end-customers. All carried out on our fully branded fleet with our dedicated drivers.

If you would like to find out more about the services The NX Group offer, please email us or give the team a call on 01604 217855.