E-commerce Solutions – Customer Case Study

Helping homeowners achieve clean purified air with a full service e-commerce solution for Lexent

Supplier of Air Purifiers and Dehumidifiers, Portsmouth-based Lexent believes that a product should be easy to use and deliver exactly what is expected of it while remaining pleasing to the eye and blending in with its surroundings.

Designed and built with longevity in mind, Lexent’s products offer the reassurance of total reliability and are backed by the company’s philosophy of providing an outstanding level of support from their UK based operation.

Lexent approached The NX group and were looking for a UK wide e-commerce solution that included warehousing, fulfilment and distribution services while ensuring their specific customer service levels were met. NX proposed a bespoke solution to address these detailed requirements and were thrilled to be awarded the contract.

Having now worked with Lexent for almost three months, NX carries on working closely with the team to ensure that the complex e-commerce solution, which includes a multifaceted returns operation, continues to perform to the high service specifications required by Lexent customers.

Working in Partnership

Bruce Chau at Lexent said: “The proposal answered our business needs and has not failed deliver in reality. Their flexibility and responsiveness is a must for us to allow our seasonal peaks to be accommodated as well as managing the complexity of our returns process. It’s great to have a logistics partner we can trust to ensure we deliver the service and high standards our customers expect from us.”

Nick Cowap, Commercial Manager at The NX Group commented: “It’s great to have Lexent onboard as a customer. We excel at building strong relationships with our customers and ensure we really get to know their business so that we can provide the most effective solutions for their needs. Our location in the ‘Golden Triangle’ in Northamptonshire is ideal for their UK wide distribution needs and along with our flexibility and speed it allows us to provide an excellent e-commerce solution.  We look forward continuing our partnership with Lexent and helping their business grow further in the years to come.”

To find out more about THE NX Group’s work with Lexent read our case study here.

For more information about our company, you can also follow us on LinkedIn and Twitter via @thenxgroup.

E-commerce Solutions

E-commerce is a major part of the retail sector and e-commerce logistics is a complex process in which customer satisfaction is key. Therefore working with a reliable logistics provider is vital to your e-commerce success. To find out more about our e-commerce services click here

Contact Us

If you would like to find out more about the services The NX Group offer, please email us or give the team a call on 01604 217855.